To satisfy our members by meeting their needs and expectations to make a contribution to regional and national economic development,
To prioritize the sense of Social responsibility in our relationships with our partners,
To dynamise our Quality Management System, which is the indication of our corporateness, within our Exchange and hence get it internalised, and to ensure its continuous improvement,
To increase our corporate performance by maintaining continuous improvement of our employees’ competencies,
To continuously improve the Quality Management System in the light of developments and in the line of recent targets,
To provide all such services with a contemporary manner of rule and within the frame of Corporate Governance Principles,
FINANCIAL MANAGEMENT POLICY
Within the frame of the legislation being governed, the Exchange enhances its financial resources through interests and funds.
Management of the financial resources is executed through reliable-information-based decisions, therefore a competent expert is employed within the Exchange,
Access to any kind of information or data needed is made available by the exchange.
SOCIAL RESPONSIBILITY POLICY
The Exchange gives importance to social responsibility projects in order to provide contribution to the regional development.
Takes a pioneering role in social responsibility projects within its province.
Pays strict attention to fulfil its social and environmental responsibilities to the local community in concerted cooperation with its members, employees, public institutions, non-governmental organisations and other partners.
HUMAN RESOURCES POLICY
The Exchange is aware that the principal source that determines its corporate performance is the human resources. Therefore, assigns right persons to right positions.
is well aware of the positive contribution of orientation and rotation practices to the corporate performance.
monitors the performances of its employees through the employee performance management system it developed and makes the necessary improvements.
Makes career planning together with its employees and provides training opportunities they need.
COMMUNICATION AND PUBLICATION POLICY
The Exchange effectively uses any and all media tools as a communication media particularly website, electronic mail, sms, etc.,
efficiently uses the written and visual media to introduce its services to its members and to any and all related parties.
Way of media coverage (local/national press conferences, press releases, interviews, participation in TV programs, etc.) is designated in accordance with the board decision.
It properly maintains its relationships with the press at board level.
Sets up a distinct department to ensure the continuity of its relationships with written and visual press.
INFORMATION TECHNOLOGIES POLICY
The Exchange considers information technologies as the sole means of efficiency,
Qualifies IT as a strategic area,
It has already initiated the studies on IT situation analysis whereby a course for IT be determined.
MEMBER RELATIONSHIP POLICY
The Exchange gives particular importance to its members’ needs and expectations for the improvement of its services.
It established the necessary mechanism and system to properly identify its members’ needs and expectations,
developed its own method to keep member information up-dated.
It pays utmost care for the confidentiality and security of its members’ information,
incorporates all needs and expectations of its members as a “member requirement” to increase member satisfaction.
CUSTOMER SATISFACTION POLICY
ATB, with a customer-oriented service manner and within the legal framework, commits an open-to-progress customer satisfaction system whereby its customers may easily communicate their suggestions, complaints and information requests and such notifications be handled, evaluated and concluded promptly, effectively, earnestly and fairly.