Member Satisfaction Survey

Pools

Dear Organization Representative,

This survey is conducted to measure the perceptions and satisfaction levels of representatives from trade and industry organizations that are members of the Aydın Commodity Exchange, and to determine their current and future expectations from our institution. We appreciate your interest and assistance in completing the survey form accurately and thoroughly, and we thank you for your contributions.

Phone: 0 256 211 50 00 Faxs: 0 256 211 63 15 E-Mail: info@aydinticaretborsasi.org.tr

Anket Tarihi

Company Name
name-Surname

Organization Type
	Sole Proprietor		Limited Company		Joint-Stock Company		General Partnership		Cooperative

Business Type
	Trade		Service		Manufacturing		Agriculture		Livestock		Other

Number of Employees
	1-9		10-49		50-149		150-149		250 and above

Does your company export?
	Yes		No	If yes, which countries?

Does your company import?
	Yes		No	If yes, which countries?

Section 5. General Evaluation
How often do you use our Exchange’s services?
	Very Often	Often	Sometimes	Never

How do you evaluate the performance of our Exchange?
	Very Good		Good		Not Bad		Needs Improvement		Poor

How do you receive information about our Exchange’s announcements and new activities?
	Phone
	Fax
	Magazine
	Media
	E-Mail
	SMS
	WEB Site
	Other

How would you prefer to receive information about our Exchange’s announcements and new activities?
	Phone
	Fax
	Magazines
	Media
	E-Mail
	SMS
	WEB Site
	Other

How frequently does your business participate in seminars, training, and meeting programs organized by our Exchange?
	Very Often		Often		Sometimes		Never		Not Aware

If your business has participated in seminars, training, and meeting programs organized by our Exchange, please indicate your level of satisfaction.
	Very Good		Good		Not Bad		Needs Improvement		Poor

Strengths of Our Exchange

Section 1. Which of the following services offered by our Exchange are you benefiting from? Please indicate your level of satisfaction.
	1	2	3	4	5
General Secretariat Services
Registration Services
Exchange Transactions and Document Procedures
Collection and Accounting Services
Website and E-Application Services
Training Organizations
Conferences, Seminars, Regional and Sectoral Meetings
Our Publications and Social Media
Domestic Organizations (Exhibitions, Business Trips, etc.)
International Organizations (Exhibitions, Business Trips, etc.)
Information and Consultancy Services (Cooperations, Regulations, etc.)
Business Support Services (KOSGEB, İŞKUR, TKDK, etc.)
Professional Training
Service area (hospitality, cleaning, organization, ventilation)

Section 2. Please indicate your level of satisfaction with the following aspects of our Exchange’s services.
	1	2	3	4	5
Understanding, honesty, and transparency
Responsiveness to requests
Ability to prevent problems and solution-oriented approach
Management System Practices (Quality, Customer Satisfaction)
Project Activities and Contribution to the Region
Accessibility to the institution
Ease of communication with employees
Proper referral to the relevant person
Social responsibility activities, cultural events

Section 3. Please provide your opinions on the management of our Exchange.

Ability and skill to represent Exchange members

Accessibility

Effectiveness with relevant authorities

Initiatives to solve member issues